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COVID-19 INFORMATION

As of Monday, November 23, 2020

Please check back for updates.

We will be going back to full curbside service for all appointments. Please see below for the current protocols for vet appointments, surgery/dental appointments, technician appointments, and food/medication requests and pickups. If you are experiencing any possible symptoms of COVID please have someone else bring in your cat or pick up your products. If you do not have any help and you *need* to bring in your cat due to an emergency or illness please inform our staff ahead of time so we can don additional PPE to handle your cat.

Appointments with a Veterinarian

Before your appointment, we will send reminder emails and/or texts with your appointment date and time. These will include a link to an exam history form. Please fill this out before your appointment and note that if you are brining multiple cats at once you will need to fill out a form for each cat. You can either send it back to us via email before the appointment or print it out and bring it with you. When you arrive, you can check in via QR code on our signs, via a button on our website, or by texting or calling 650-359-5770. Please include where you are parked and a description of your car (make/model/color). When we have a room ready the technician will come out to get your cat. Please make sure they are secure in their carrier before we come outside. If you are here for a wellness exam the technician will also have a treatment plan with the services due listed. Please look that over and let us know if there is anything you decline to do or if there is anything additional you would like done. After the doctor has examined your cat, they will give you a call to discuss their findings. We will have you pay after the exam, either over the phone or with a portable credit card machine. You can also pay with CareCredit using the app. Please note that payment is due at the time of service.

Appointments with a Technician

Before your appointment, we will send reminder emails and/or texts with your appointment date and time. Even though there will be a link to the exam history form you will NOT need to fill that out. When you arrive, you can check in via QR code on our signs, via a button on our website, or by texting or calling 650-359-5770. Please include where you are parked and a description of your car (make/model/color). When we have a room ready the technician will come out to get your cat. Please make sure they are secure in their carrier before we come outside. After the technician has completed the services they will either call you to pay over the phone or bring a portable credit card machine outside for payment. Please note that payment is due at the time of service.

Drop-off Appointments (including anesthetic procedures)

If your cat is scheduled ahead of time to be admitted to the hospital for either a drop off appointment or an anesthetic procedure we will email an admission and consent form to the main email address on file. Please fill that out no earlier than the day before the procedure and either email it back to us or print it out and bring it with you. If you are scheduled for the same day for a drop off appointment we will have you fill out a paper form at the hospital. All drop off exams will also get a link to an exam history form that needs to be filled out before the appointment. When you arrive, you can check in via QR code on our signs, via a button on our website, or by texting or calling 650-359-5770. Please include where you are parked and a description of your car (make/model/color). When they are ready, the technician will come out to get your cat; please make sure they are secure in their carrier before we come out. After the procedure or exam the doctor will call you to let you know how things went and schedule a discharge appointment. You can either pay over the phone at that time or during your discharge appointment. When you arrive please check in again (same as above).

Requesting and Picking up Food/Medications/Products

If you need to request food/products or medications please call us before coming down. For food or over the counter products this gives us time to check our stock and ensure we have what you need on hand. For medications we require 24 hours’ notice for refills to give the doctors time to approve the prescription and the technicians time to label and fill the prescription. When you are ready to pick up your items please give us a call *before* you leave your house so we can have you pay over the phone. Then you can just check in via QR code on our signs, via a button on our website, or by texting or calling 650-359-5770 and a staff member will run your items out to you. Calling before you are at the hospital helps to cut down on cars taking up spots outside as we have very limited parking availability. Please do not pay until the day you will be picking up your products as it can confuse our system.

Please note that we will continue to close at 4:00 pm for the foreseeable future. You will not be able pick up products/food/medication after 4:00 pm.

Thank you for your understanding and patience as we do everything we can to keep our staff and you safe.